Support & Help
For information regarding orders, shipping, or returns, please see the Frequently Asked Questions section. If you need additional assistance, our support team is available and can be contacted.
Each order receives a tracking number after shipment. Once the order is dispatched, the customer receives an email containing order tracking information and instructions to monitor the delivery.
- Email: support@zorxena.com
- Phone Number: +31612146229
- Contact Form: You can also submit your inquiry using the Contact Form available on our website.
We offer free shipping within the United States. No additional shipping costs are charged at checkout.
For a full list of currently supported payment methods, please refer to our Payment Policy.
Approved refunds are issued to the original payment method within 7 days of approval. Processing time may vary depending on the payment provider.
Order cancellation is only possible before processing begins. To request a cancellation, please contact customer support at support@zorxena.com. Once order processing has started, cancellation is no longer possible. In such cases, returns should be handled in accordance with the Refund and Return Policy.